Shipping policy

Shipping Policy – Kameleon

1. Delivery Within Kuwait — within 24 hours

  • Flat delivery fee: 2.000 KWD per order, anywhere in Kuwait.
  • Your order is delivered within 24 hours of payment confirmation, through our local courier partner.
  • Orders confirmed on Fridays or public holidays are delivered on the next working day.
  • You receive a confirmation message once your order is on its way.

2. Delivery to the GCC — 1 to 5 days

  • We deliver to Saudi Arabia, UAE, Qatar, Bahrain and Oman by DHL Express.
  • Fees are calculated by weight at checkout: from 4.250 KWD (up to 0.5 kg, about 1–2 pieces), 5.250 KWD up to 1 kg, then +1.000 KWD per additional 0.5 kg.
  • Delivery takes 1–5 business days after dispatch. Any customs duties or import fees in the destination country are the customer's responsibility.

3. Delivery to Other Countries

  • We also ship worldwide by DHL Express. The exact fee is shown at checkout once you enter your address (from 5.500 KWD for Egypt, Jordan and Lebanon; from 7.000 KWD for Europe; from 8.500 KWD for the USA, Canada and Asia-Pacific).
  • High-volume periods (exhibitions, sales, seasonal launches) may need extra time; we will let you know of any delay.

4. Shipping Fees Are Non-Refundable

  • Delivery fees are non-refundable, except when the product is defective or you received the wrong item.
  • For refund returns within Kuwait, 2.000 KWD is deducted from the refund for courier collection — including orders that were delivered free with a promo code. For returns from outside Kuwait, the customer bears all shipping costs both ways.

5. Delivery Attempts

  • The courier will attempt delivery up to two times.
  • If the courier cannot reach you, the order may be returned to us and a new delivery fee will apply for re-delivery.

6. Address Accuracy

You are responsible for providing a complete and accurate delivery address and a reachable phone number. We are not liable for delays or lost shipments caused by incorrect or incomplete details.

7. Order Tracking

  • We send a tracking link or number by SMS or email when the courier provides one.
  • If real-time tracking is not available for your shipment, message us on WhatsApp for an update.

8. Lost or Damaged Shipments

  • Notify us immediately at help@trykameleon.com or on WhatsApp.
  • We coordinate with the courier to investigate. If the shipment is confirmed lost or damaged, we ship a replacement or process a refund at no extra cost.

9. Wrong Item Delivered

  • Contact us within 48 hours. We arrange to collect the incorrect item and deliver the correct one at our cost.

10. Return Shipping (Returns and Exchanges)

  • Size or colour exchanges are free of charge; you only cover the delivery fee for the exchange (see our Return & Refund Policy).
  • For refund returns (change of mind), the customer covers the return delivery: 2.000 KWD deducted from the refund in Kuwait; full shipping cost both ways outside Kuwait.
  • If the return is due to a defective or incorrect item, we cover all shipping costs.

11. Policy Updates

Kameleon may modify this Shipping Policy at any time. Changes take effect once posted on our website.

12. Contact Information

For any shipping-related questions:
Email: help@trykameleon.com
Phone / WhatsApp: +965 6778 0241
Address: Al Jawhara Tower, 10th floor, office 7, Sharq, Kuwait