Terms of service

Terms of Service – Kameleon

1. Acceptance of Terms

By accessing or purchasing from Kameleon (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of our website and services.

2. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use our website and make purchases.

3. Product Information

  • We strive to display accurate product details, colors, and specifications.

  • Minor variations in color due to screen calibration or lighting conditions are not considered defects.

  • All products are subject to availability.

4. Pricing & Payments

  • Prices are listed in Kuwaiti Dinar (KWD) unless otherwise stated.

  • We reserve the right to update prices at any time without prior notice.

  • All payments must be made through approved payment gateways on the website.

  • Fraudulent or unauthorized payments will lead to order cancellation.

5. Orders & Fulfillment

  • Placing an order does not guarantee acceptance.

  • We may refuse, modify, or cancel an order if:

    • The item is unavailable

    • Suspicion of fraudulent activity

    • Incorrect pricing or product information due to system errors

  • You will be notified if any changes affect your order.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors.

  • Once an order is shipped, responsibility for delivery transfers to the courier.

  • Any delays caused by the courier or shipping issues are not our liability, but we assist in resolution where possible.

7. Returns & Refunds

Our return policy is governed by Kuwaiti Consumer Protection Law.

  • Returns are accepted within 14 days of purchase.

  • Items must be unused, unwashed, undamaged, and in original packaging.

  • Washed or damaged items are not eligible for return or refund.

  • Refunds are processed after inspection and issued to the original payment method.
    For the full policy, see our Return & Refund Policy.

8. Exchanges

  • Exchanges are allowed for size or color if the product is in original condition and within the 14-day period.

  • Availability of exchange items is not guaranteed.

9. User Responsibilities

You agree not to:

  • Violate any applicable Kuwait laws

  • Misuse our website, attempt security breaches, or interfere with functionality

  • Engage in fraudulent or deceptive behavior

  • Use our content or photos for commercial purposes without written consent

10. Intellectual Property

All materials on our website—including logos, designs, images, text, and product compositions—are the intellectual property of Kameleon.
Unauthorized use, copying, or commercial exploitation is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by Kuwaiti law:

  • Kameleon is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

12. Privacy & Data Protection

We collect and process data only as necessary for order fulfillment, customer service, and website functionality.

  • Data is stored securely and not shared with third parties except for delivery and payment processing.

  • By using our website, you consent to our data practices described in our Privacy Policy.

13. Prohibited Uses

You may not use our website or products to:

  • Violate Kuwait laws

  • Spread harmful code

  • Copy our brand identity

  • Misrepresent affiliation with Kameleon

  • Engage in harassment or abusive behavior

14. Modification of Terms

We reserve the right to amend these Terms at any time.
Changes become effective immediately upon posting on our website.
Your continued use of the website signifies acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of Kuwait, including:

  • Consumer Protection Law No. 39 of 2014

  • Related regulations issued by the Ministry of Commerce & Industry
    Any disputes shall be resolved within Kuwait’s legal jurisdiction.

16. Contact Information

For inquiries regarding these Terms:
Email: help@trykameleon.com
Phone/WhatsApp: +965 6778 0241
Address: Al Jawhra Tower, 10 floor, office 7, Sharq, Kuwait